Frequently asked questions
What type of furniture does Pure Point offer?
Pure Point offers modern, calm, and thoughtfully designed furniture for living rooms, dining spaces, and bedrooms. Our collections are designed
as complete systems, allowing pieces to work together visually and functionally.
Can I purchase items individually or only as bundles?
Both options are available. You may purchase individual items or choose curated bundles designed to furnish complete spaces more efficiently.
Are the products exactly as shown online?
Yes. Product images accurately represent the design, proportions, and materials. Minor variations in color or texture may occur due to screen
settings and natural material characteristics.
Are the dimensions listed exact?
Dimensions are accurate within standard manufacturing tolerances. Slight variations may occur, but all products are produced to the
specifications shown on the product page.
Do you offer customization?
Selected fabric colors and finishes are available within each collection. Custom structural changes are not offered unless confirmed in writing for
specific projects.
Are prices shown inclusive of VAT?
Yes. All prices displayed on the website are inclusive of VAT unless stated otherwise.
What payment methods do you accept?
We accept major credit and debit cards, as well as selected installment payment providers available in the UAE.
Do you offer installment plans?
Yes. Installment options are available through supported payment partners and are subject to provider approval.
Are there any hidden fees?
No. Delivery and assembly are included in the displayed price unless explicitly stated otherwise.
How long does delivery take?
Standard delivery takes 7 to 14 business days across the UAE. Delivery timelines are estimates and may vary depending on order volume and
location.
Is delivery and assembly included?
Yes. Delivery and in-home assembly are included for all furniture orders.
Do you deliver to all areas in the UAE?
Yes, we deliver across the UAE. Certain remote locations may require additional coordination.
What do I need to prepare before delivery?
Customers are responsible for ensuring clear access to the delivery location, including elevators, doorways, and building permissions if required.
What happens if delivery is delayed?
In rare cases of delay, our team will communicate updated timelines. Pure Point is not responsible for delays caused by factors beyond reasonable control.
What after-sales services does Pure Point offer?
Pure Point provides structured after-sales support, including:
One-year complimentary professional cleaning
One-time free fabric replacement (subject to conditions)
Customer support for maintenance and service inquiries
How does the cleaning service work?
The complimentary cleaning service is valid for one year from delivery. Appointments must be scheduled in advance and availability may vary by location
What does the fabric replacement service cover?
We offer a one-time free fabric replacement in case of damage, valid for two years from the invoice date. This service does not cover intentional damage or misuse.
Do your products come with a warranty?
Yes. Warranty coverage varies by product category:
Structural components: up to 3 years
Storage hardware: up to 2 years
Decorative items: 1 year
What is not covered by warranty?
Warranty does not cover normal wear and tear, misuse, improper care, exposure to moisture or heat, or unauthorized modifications.
How do I submit a warranty claim?
Warranty claims must be submitted through our customer support team with proof of purchase and relevant details.
