Shipping policy
Shipping Policy
At PurePoint, we handle delivery with care to make sure your furniture arrives safely, clearly scheduled, and ready for your home.
This Shipping Policy explains our delivery timelines, scheduling process, delivery requirements, and what happens if a delivery cannot be completed.
1. Delivery Coverage
PurePoint currently delivers within the United Arab Emirates.
Delivery availability may depend on the delivery location, building access, order size, and operational capacity. If we are unable to deliver to a specific area, our team will contact you before proceeding with the order.
2. Estimated Delivery Timeline
Our estimated delivery timeline is usually 15 to 21 days from order confirmation.
This timeline is an estimate and may vary depending on product availability, order details, delivery location, access requirements, public holidays, operational conditions, or delays outside our control.
If there is any major delay affecting your order, our team will contact you with an update.
3. Delivery Coordination
Once your order is ready for delivery coordination, PurePoint will contact you by email or phone to arrange a suitable delivery date.
You may be asked to share your preferred delivery date within a specified period. Our team will review availability and confirm the final delivery slot with you.
Delivery is only confirmed once PurePoint has confirmed the date and time window with you.
4. Delivery Address and Contact Details
Customers are responsible for providing accurate and complete delivery information at the time of order.
This includes:
- Full delivery address
- Building name and apartment or villa number
- Correct contact number
- Access details, if required
- Building security or move-in requirements
- Lift availability and service elevator access, where applicable
- Parking or loading access information
PurePoint is not responsible for delays or failed delivery caused by incorrect, incomplete, or unreachable contact details.
5. Access and Site Readiness
Before delivery, please make sure that the delivery location is ready to receive the items.
Customers are responsible for checking that the items can fit through the building entrance, lift, staircase, corridor, doorway, and intended room.
If an item cannot be delivered or placed because of access limitations, incorrect measurements, unavailable lift access, blocked pathways, building restrictions, or unsuitable site conditions, this will not be considered a product defect.
The delivery area should be clear, safe, and accessible before our team arrives.
6. Delivery and Assembly
Where delivery and assembly are included or confirmed as part of your order, our team will deliver and assemble the items according to the agreed order details.
Assembly does not include electrical work, plumbing, wall reinforcement, civil work, moving existing furniture, removing old furniture, drilling, wall mounting, or any service not clearly confirmed in the order.
If any additional service is required, it must be agreed with PurePoint before delivery.
7. Delivery Fees
Delivery fees, if applicable, will be shown during checkout, in your order summary, or communicated before payment is completed.
Additional charges may apply for special delivery requirements, difficult access, repeated delivery attempts, remote areas, or services not included in the original order.
8. Missed or Failed Delivery
If our team is unable to complete delivery because the customer is unavailable, the contact number is unreachable, access is restricted, building approval is missing, parking or lift access is unavailable, or the provided address is incorrect, the delivery may be marked as missed or failed.
In this case, PurePoint will contact you to reschedule the delivery.
Additional re-delivery fees may apply depending on the reason for the missed delivery and the delivery location.
9. Inspection at Delivery
We recommend checking the delivered items at the time of delivery whenever possible.
If you notice visible damage, missing items, or an incorrect product, please notify the delivery team and contact us at info@purepoint.ae as soon as possible.
Please include your order number, a description of the issue, and clear photos or videos so our team can review the case.
10. Damaged, Defective, or Incorrect Items
If an item is delivered damaged, defective, incomplete, or different from what was confirmed in your order, PurePoint will review the case and may arrange an inspection, repair, replacement, missing-part delivery, or refund depending on the issue.
These cases are handled according to our Return and Refund Policy.
11. Delivery Delays
While we aim to deliver within the estimated timeline, delays may happen due to supplier delays, production delays, logistics conditions, building restrictions, customer availability, weather, public holidays, or circumstances outside our control.
PurePoint will not be responsible for indirect losses caused by delivery delays, but we will keep you updated and work to complete delivery as soon as reasonably possible.
12. Changes to Delivery Details
If you need to update your delivery address, contact number, or preferred delivery date, please contact us as soon as possible at info@purepoint.ae.
Changes requested after delivery has been scheduled may not always be possible and may result in delay or additional charges.
13. Contact Us
For delivery questions, scheduling updates, or address changes, please contact us at:
PurePoint Home Furniture
Email: info@purepoint.ae
Website: https://purepoint.ae
Please include your order number in all communication so we can assist you faster.
14. Your Consumer Rights
This Shipping Policy does not affect any rights you may have under applicable consumer protection laws in the United Arab Emirates.
