Contact information

Contact Information

We are here to help with order questions, delivery coordination, product information, and after-sales support.

1. Customer Support

For general questions, order support, delivery updates, or after-sales assistance, you can contact us at:

PurePoint Home Furniture
Email: info@purepoint.ae
WhatsApp: +971 56 168 4817
Website: https://purepoint.ae

2. Support Hours

Our team aims to respond to customer inquiries as soon as possible during business days.

Response times may vary depending on the type of request, order status, delivery coordination, weekends, public holidays, or operational workload.

3. Order Support

If you are contacting us about an existing order, please include your order number so we can assist you faster.

For delivery-related requests, please also include your full name, contact number, delivery address, and the preferred delivery details if applicable.

4. Delivery and After-Sales Requests

For delivery changes, missed delivery, damaged items, incorrect items, warranty questions, or after-sales support, please contact us by email or WhatsApp with clear details and any relevant photos or videos.

Our team will review your request and guide you through the next steps.

5. Online Store

PurePoint currently operates as an online furniture store. We do not operate a public showroom at this stage unless otherwise announced on our website or official channels.

6. Official Communication

Official PurePoint communication will be sent through our website, email, WhatsApp, or verified brand channels.

Please make sure you are communicating with the correct PurePoint contact details before sharing order, payment, or personal information.